Last Updated: March 26, 2024
Thank you for shopping at Hita Jeevanam. We strive to provide you with high-quality Ayurvedic natural products for wellness. However, we understand that there may be occasions where you need to return a product. Please read our Refunds and Returns Policy carefully to understand your rights and obligations.
1. Returns
1.1 Eligibility: You may return a product within 15 days of purchase if it meets the following conditions:
- The product is in its original condition, unopened, and unused.
- The product is in its original packaging with all tags and labels intact.
- The product is not a perishable item or a personalized product.
1.2 Initiating a Return: To initiate a return, please contact our customer support team at [email protected] within 15 days of receiving your order. Please provide your order number, details of the product you wish to return, and the reason for the return. Our customer support team will guide you through the return process.
1.3 Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is delivered to us safely. We are not responsible for any returns that are lost or damaged during transit.
2. Refunds
2.1 Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
2.2 Exclusions: Please note that certain items are not eligible for refunds, including:
- Perishable items.
- Personalized or custom-made products.
- Products that have been opened or used.
3. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: [email protected] Address: Harisree, Kaitha North, Mavelikara, Kannamangalam, Chettikulangara, Mavelikara, Alappuzha, Kerala
We reserve the right to amend this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Please review this policy periodically for updates.